Exchanges and returns

WMD Company OÜ return conditions
The return of goods to WMD Company OÜ roof centres is subject to the rules below:

1. The customer must inform the agent/seller who sold the goods in advance of the wish to return the goods*. Return of the goods is subject to the prior consent of the seller.
2. The goods to be returned must be accompanied by a duly completed return form.
3. The goods to be returned must be free of installation marks, intact and in their original packaging (equipment, accessories, e.g. controllers). Goods damaged by the customer are not returnable.
4. Special sized goods*** and goods ordered as a special order for the customer will not be returned.
5. Goods that have been delivered to the customer 3 months after the date of delivery will not be purchased.
6. Return of the goods is at the buyer's risk and expense.

Conditions for reimbursement of goods:

100% of the purchase price of the goods, if the reason for the return is an error on the part of WMD Company OÜ and the non-conformity of the goods with the terms of the contract shall be notified within 60 days of delivery of the goods to the customer;

80% of the purchase price of the goods** in stock, unless the refund is due to an error on the part of WMD Company OÜ and the refund is made within 30 days of delivery of the goods to the customer;

60% of the purchase price of the goods in stock** according to the purchase invoice, unless the refund is due to an error on the part of WMD Company OÜ and the refund is made within 31 days - 6 months from the delivery of the goods to the customer.

*Goods - any goods purchased from WMD Company OÜ.
**laokaup - standard goods purchased from WMD Company OÜ, which are not manufactured or ordered according to customer drawings and dimensions and which can be used for various buildings and objects.
***Imersonalized goods - goods purchased from WMD Company OÜ that are clearly personalized.
may be made or ordered to customer dimensions and drawings, and the use of which is.
for another building or facility is not possible or will incur additional costs.